IT Service Management Executive

6 days ago

Brisbane, Queensland, Australia beBeeExcellence Full time $130,000 - $170,000

Job Title: IT Service Management Executive

Description:

This key leadership role is responsible for leading the delivery of IT service management practices across the organization. The ideal candidate will have significant experience in leading ITSM functions within a large, complex environment.

The successful candidate will be responsible for driving continuous improvement initiatives and capability maturity in line with ITIL and industry best practices. They will also collaborate with internal and external stakeholders to ensure ICT services are reliable, user-focused, and aligned with business needs.

This role requires strong leadership, communication, and stakeholder engagement skills. The candidate should be able to manage change, build capability, and foster innovation across multidisciplinary teams. A commitment to public sector values, ethical leadership, and continuous improvement is essential.

Responsibilities:
  • Lead the ITSM team across core functions, including incident and problem management, change and release management, configuration and knowledge management, and service level management.
  • Drive continuous improvement initiatives and capability maturity in line with ITIL and industry best practices.
  • Collaborate with internal and external stakeholders to ensure ICT services are reliable, user-focused, and aligned with business needs.
  • Manage team capability, including training, development, and succession planning to support a high-performance and values-driven workforce.
Requirements:
  • Significant experience in leading ITSM functions within a large, complex organization.
  • In-depth knowledge of ITIL practices and their practical implementation for service delivery excellence.
  • Strong leadership, communication, and stakeholder engagement skills.
  • Proven ability to manage change, build capability, and foster innovation across multidisciplinary teams.
  • Commitment to public sector values, ethical leadership, and continuous improvement.

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