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Customer Service Representative
2 weeks ago
This role is an exciting opportunity to join our team as a Guest Services professional. We are seeking an experienced and customer-focused individual who can provide exceptional service to our guests.
As a key member of our front office team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from check-in to check-out.
Some of your key responsibilities will include greeting and welcoming guests, handling guest complaints and resolving issues in a timely and professional manner, and processing check-in and check-out functions.
You will also be required to work closely with other departments to ensure that our guests receive the highest level of service and support.
Key skills and qualifications include excellent communication and interpersonal skills, a proven ability to work under pressure, and a strong commitment to delivering exceptional customer service.
Required Skills and Qualifications- Excellent personal presentation and positive energy
- Proven skills in guest relations, problem solving and time management
- Experience working in a luxury environment focused on attentive guest service
- Team Player - working across all Departments to deliver Great Hotels Guest Love
- Attention to detail – creating amazing guest service moments with the team
- Flexibility - working, weekends and public holidays are all part of the job
- The ability to work AM and PM shifts, including on weekends and public holidays
We offer a suite of benefits that supports you and your family's wellbeing, including:
- Hotel Perks like accommodation and Food & Beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay go even further
At IHG Hotels & Resorts, we strive to create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We promote a culture of trust, support, and acceptance, and we welcome everyone to our team.
