Financial Services Professional

1 week ago

Tamworth, New South Wales, Australia ANZ Full time

About Our Bank

At Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

We are seeking a highly skilled Banking Consultant to join our team in Tamworth Branch. In this role, you will assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets.

Role Details:

  • 6-month Fixed Term contract, Full-time (37.5 hours/week, 5 days per week Mon-Fri)
  • All training required will be full time

Your Responsibilities:

  1. Generate opportunities for deposits and home lending using the agreed sales process.
  2. Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store.
  3. Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
  4. Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner.
  5. Actively promote and support customers in the use of alternative electronic distribution methods for conducting day to day banking (e.g. ATM, Phone Banking, Internet).
  6. Support and demonstrate a risk management culture in line with Suncorp Bank's values.
  7. Proactive identification and escalation of risks and issues related to your role responsibilities & captured as a service request in Ignite.

What We Offer:

You will be rewarded with a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additionally, you will have access to a range of benefits and support resources that enable remote work and flexible work arrangements whenever possible.

Requirements:

  • Demonstrated experience in a retail customer sales & service environment
  • Analytical skills – ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
  • Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
  • Change Management – ability to recognise, understand and support need for change and anticipate the impact on both the team and self.
  • Commercial Acumen – ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
  • Communication Skills – ability to convey and explain information, coherently and confidently.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. If you require adjustments to our recruitment process or the role itself, please let us know how we can support you.

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