Key Holder, Bloor

Sundial is a leading cannabis retailer with a mission to provide high-quality products and exceptional customer service.

We are seeking an experienced Key Holder to join our team at our Bloor Street West location in Toronto, ON. As a Key Holder, you will be responsible for ensuring the store is in excellent condition, providing exceptional customer service, and promoting our products and services.

• Customer Service
  • Greet customers and build relationships to understand their needs.
  • Facilitate a welcoming and positive atmosphere for all customers.
  • Educate customers about cannabis products, strains, and consumption methods.
• Day-to-Day Operations
  • Promote our brand and culture by participating in merchandising and promotional activities.
  • Work with Store Managers and team members to generate sales.
  • Maintain a high level of product and service knowledge, staying up-to-date with industry trends and new products.
  • Participate in routine store maintenance and ensure cleanliness is a priority.
  • Complete customer transactions on the POS system and adhere to cash and Loss Prevention procedures.
  • Monitor inventory and re-stock product regularly.
• Regulatory Adherence
  • Comply with all OH&S policies and procedures.
  • Support and promote Sundial's social responsibility programs.
  • Comply with Sundial's policies, standard operating procedures, and practices.

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Valid CannSell certification.
• Must complete and pass a Criminal Record Check.
• Working knowledge of regulations as it pertains to selling cannabis in Ontario.

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers.
• Ability to think on your feet and creatively problem solve.
• Open-minded and constantly identifying ways to improve.
• Passionate about creating a positive, memorable, and tailored experience for every customer.
• Excellent communication skills (written and verbal) and a professional demeanor.
• Team player who is passionate about supporting the overall success of the business.
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times.
• Responsible and reliable.
• Must be 19 years of age or older.
• Must have reliable transportation to commute to/from work.