Current jobs related to Chapter Lead - Australia - ING Bank N.V.
-
DevOps Engineer Specialist
3 weeks ago
Australia Plains Pyramid Global Technologies Full timeAbout the JobWe are seeking a highly skilled DevOps Engineer Specialist to join our team at Pyramid Global Technologies.Key ResponsibilitiesTranslate customer needs into realizable and commercially viable products, services, or systems and/or networks infrastructure.Design, test, integrate, and optimize maintenance of specific complex network technologies,...
-
DevOps Engineer Specialist
2 months ago
Australia Plains Pyramid Global Technologies Full timeAbout the JobWe are seeking a highly skilled DevOps Engineer Specialist to join our team at Pyramid Global Technologies.The successful candidate will be responsible for translating customer needs and requirements into realizable and commercially viable products, services, or systems and/or networks infrastructure.Key Responsibilities:Designing, testing,...
-
Network Engineer Specialist
3 weeks ago
Australia Plains Pyramid Global Technologies Full timeAbout the RoleWe are seeking a highly skilled Network Engineer Specialist to join our team at Pyramid Global Technologies.As a key member of our engineering team, you will be responsible for designing, testing, and integrating complex network technologies, platforms, and systems.You will work closely with our mission and project teams to deliver defined work...
-
DevOps Engineer Specialist
2 months ago
Australia Plains Pyramid Global Technologies Full timeAbout the Job**Job Summary:**We are seeking a highly skilled DevOps Engineer Specialist to join our team at Pyramid Global Technologies. As a key member of our infrastructure team, you will be responsible for designing, testing, integrating, and optimizing complex network technologies, platforms, and systems.Key Responsibilities:Translate customer needs and...
-
DevOps Engineer Specialist
7 months ago
Australia Plains Pyramid Global Technologies Full timeAbout the job DevOps Engineer Specialist As a Network Engineer, you draw on your breadth of knowledge and expertise in related areas of network engineering and actively apply agile and/or lean ways of working to deliver on the following responsibilities: Translating customer needs and requirements, into realisable and commercially viable...
Chapter Lead
2 months ago
About the Role
We are seeking a highly skilled and experienced Chapter Lead - Campaign Data Analysts to join our Customer Interactions Team at ING Bank N.V. As a key member of our team, you will be responsible for leading and managing a team of Campaign Data Analysts, providing end-to-end steering and oversight of programs of delivery to drive successful outcomes to time and budget.
Key Responsibilities
- Customer Communication Strategies: Effectively build, execute and deploy customer communication strategies across all channels, online and offline, working effectively with key stakeholders.
- Program Management: Provide end-to-end steering and oversight of programs of delivery to drive successful outcomes to time and budget.
- Team Management: Perform the Chapter Lead position, unattached to a squad, however, at times you will be required to step in to support the Squads; where you'll manage, coach and develop Campaign Data Analysts to ensure sufficient skillset and high work standards.
- Customer Representation: Represent the voice of the customer; have a strong vision as to how to attract and retain customers and focus on continuously improving the customer benefits ING is offering and the key moments of truth for customers.
- Process Improvement: Propose and implement structural improvements to work processes, products, services or channels following improvement needs being identified.
- Financial Analysis: Analyse margin, volume, market share and profitability and set targets; keeping customer interests as the priority while ensuring the sustainability of the customer journey and product by meeting agreed financial targets.
- Stakeholder Alignment: Align the various stakeholders' differing interests ensuring that the squad's interest and priorities are met.
Requirements
- Education: Degree in an analytical or technical discipline.
- Experience: 5+ years of experience in customer campaign execution, including planning, sizing, list extraction and reporting.
- Leadership: Proven experience leading teams, with manager of manager level experience essential.
- Skills: Excellent documentation and writing skills with a focus on data quality and information management. Extensive multitasking abilities and capacity to work independently under tight deadlines. Extensive skills in SQL and SAS with advanced level MS Excel and MS Office knowledge. High analytical, problem-solving, and lateral thinking skills with efficient project planning and execution.
- Desirable Skills: Banking and Financial services experience – nice to have. Familiarity with Business Intelligence tools (e.g., Tableau, Cognos Analytics, Power BI) – nice to have. Knowledge of statistical, mathematical and data modelling methods – nice to have. Understanding of data warehousing and analytics principles – nice to have.
What We Offer
- Benefits: Discounted ING Health Insurance. An additional Rest Day to support your wellbeing. An IMPACT day to volunteer on an approved sustainability activity.
About Us
At ING Bank N.V., we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered. We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
