Aged Care Consumer Engagement Specialist

3 weeks ago


Hampton East, Victoria, Australia Arcare Aged Care Full time
About Arcare Aged Care

We are a leading provider of aged care services in Australia, with a strong focus on relationships, uniqueness, partnerships, and flexibility. Our team of over 7000 employees is dedicated to delivering high-quality care to our residents and their families.

Job Title: Consumer Engagement Advisor

We are seeking a highly skilled and experienced Consumer Engagement Advisor to join our team. As a key member of our quality improvement team, you will be responsible for driving, coordinating, and leading continuous quality improvements based on consumer feedback.

Key Responsibilities:
  • Facilitate positive consumer engagement across the organisation
  • Provide high-level advice to the Executive Team
  • Review and monitor consumer feedback functions and processes
  • Develop and implement strategies to improve consumer experience
Requirements:
  • Proven ability to develop positive relationships and influence change
  • Strong clinical understanding and qualification
  • Knowledge of Aged Care Act, Standards, Guidelines, and Regulations
  • Excellent communication and interpersonal skills
  • Results-driven and focused
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering high-quality care and improving consumer experience, we encourage you to apply.



  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About the RoleThe Consumer Engagement Advisor is a key position within Arcare Aged Care, responsible for driving continuous quality improvements based on consumer feedback. This role will facilitate positive consumer engagement across the organisation, providing high-level advice to the Executive Team and reporting directly to the CEO.Key...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About the RoleThe Consumer Engagement Advisor plays a pivotal part in driving quality improvements across Arcare, leveraging consumer feedback to inform and enhance our services. This role requires a skilled professional to facilitate positive consumer engagement, providing high-level advice to the Executive Team and reporting directly to the CEO.Key...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About the RoleArcare is seeking a Regional Support Manager to oversee the operational and business performance of our residences in VIC. The successful candidate will have previous experience in regional support management, aged care, or human services, and will be responsible for managing and supporting Residence Managers to ensure compliance with Aged Care...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About the RoleArcare Aged Care is seeking a highly skilled Regional Support Manager to join our team. As a Regional Support Manager, you will be responsible for managing and supporting our Residence Managers in ensuring our residences remain compliant with Aged Care and other relevant legislations.Key ResponsibilitiesManage and support Residence Managers to...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About the RoleArcare Aged Care is seeking a highly skilled Regional Support Manager to join our team. As a Regional Support Manager, you will be responsible for managing and supporting our Residence Managers in ensuring compliance with Aged Care and other relevant legislations.Key ResponsibilitiesManage and support Residence Managers to ensure compliance...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About the RoleArcare Aged Care is seeking a highly skilled Regional Support Manager to join our team. As a key member of our operations team, you will be responsible for managing and supporting our Residence Managers in ensuring compliance with Aged Care and other relevant legislations.Key ResponsibilitiesManage and support Residence Managers to ensure...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About Arcare Aged CareWe are a leading provider of aged care services in Australia, with a strong focus on relationships, uniqueness, partnerships, and flexibility. Our team of over 7000 employees is dedicated to delivering high-quality care to our residents and their families.The role of Service Delivery Manager is a critical part of our IT team,...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About the RoleArcare is seeking a Regional Support Manager to oversee the management and support of Residence Managers in ensuring compliance with Aged Care and other relevant legislations. This role will be responsible for completing business and people development objectives and related regional activities using strong management, leadership, and...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About Arcare Aged CareWe are seeking a Regional Support Manager to join our team. As a Regional Support Manager, you will be responsible for managing and supporting our Residence Managers in ensuring their residences remain compliant with Aged Care and other relevant legislations.This role encompasses the completion of specific business and people...


  • Hampton East, Victoria, Australia Arcare Aged Care Full time

    About the RoleArcare is seeking a highly skilled Regional Support Manager to join our team. As a key member of our management team, you will be responsible for supporting our Residence Managers in ensuring compliance with aged care legislations and regulations.Key ResponsibilitiesManage and support Residence Managers to ensure compliance with aged care...


  • Malvern East, Victoria, Australia Arcare Aged Care Full time

    About the RoleThis is an exciting opportunity to join Arcare Aged Care, a leading provider of aged care services in Australia. As an Enrolled Nurse, you will play a vital role in providing high-quality care and support to our residents.Key ResponsibilitiesDeliver personal care and support to residents, including assistance with activities of daily living...


  • Hampton East, Victoria, Australia Bodewell Community Care Full time

    Job Title: Personal Support Worker Home CareBodeWell Community Care is seeking a dedicated and compassionate Personal Support Worker to provide culturally appropriate support to frail aged people, people living with disabilities, and their carers.Key Responsibilities:Deliver home care services, including domestic assistance, respite, and personal care, as...

  • Nurse Unit Manager

    7 days ago


    Malvern East, Victoria, Australia Arcare Aged Care Full time

    About the RoleThis is an exciting opportunity to join Arcare Aged Care as a Nurse Unit Manager, where you will play a pivotal role in providing compassionate and competent care to our residents while maintaining a supportive and positive work environment for the care team.Your primary functions will be:Resident Care: Ensuring the delivery of high-quality and...

  • Home Care Worker

    7 days ago


    Hampton East, Victoria, Australia Bodewell Community Care Full time

    Job Title: Home Care WorkerBodewell Community Care is seeking a dedicated and compassionate Home Care Worker to provide culturally appropriate support to frail aged people, people living with disabilities, and their carers.Key Responsibilities:Deliver home care, domestic assistance, respite, and personal care services as detailed in client support plans and...

  • Care Consultant

    5 days ago


    Malvern East, Victoria, Australia Bodewell Community Care Full time

    About the RoleWe are seeking a dedicated Care Consultant to join our team at Bodewell Community Care. As a Care Consultant, you will be responsible for conducting assessments, setting goals, and developing care plans in partnership with clients.Key ResponsibilitiesConduct thorough assessments to identify client needs and develop personalized care...


  • Brunswick East, Victoria, Australia Baptcare Full time

    About the RoleWe are seeking a skilled Clinical Care Specialist to join our team in a community setting. As a key member of our multidisciplinary team, you will be responsible for delivering high-quality, best practice care that meets the expectations of our consumers and demonstrates a commitment to maintaining an optimal level of dignity, respect, comfort,...

  • Care Consultant

    23 hours ago


    Malvern East, Victoria, Australia Bodewell Community Care Full time

    About the RoleWe are seeking a dedicated Care Consultant to join our team at Bodewell Community Care. As a Care Consultant, you will be the key contact for clients and responsible for all aspects of service delivery and management of clients approved for Government-funded Home Care Packages.Key ResponsibilitiesConduct assessments, set goals, and develop care...


  • Brunswick East, Victoria, Australia Baptcare Full time

    About the RoleWe are seeking a highly motivated Occupational Therapist to join our large multidisciplinary team in Melbourne. As a community-based Occupational Therapist in Home Care (IHC), you will be responsible for clinical care to consumers in a community setting.Key ResponsibilitiesProvide professional, quality occupational therapy care to meet the...


  • Burwood East, Victoria, Australia Ryman Healthcare Full time

    About the RoleAged care nursing at Ryman Healthcare is a rewarding and challenging career path that requires compassion, clinical expertise, and a passion for delivering high-quality care. As a Registered Nurse in our low care unit, you will have the opportunity to make a meaningful difference in the lives of our residents.Key ResponsibilitiesProvide...

  • Care Specialist

    2 months ago


    Malvern East, Victoria, Australia Bodewell Community Care Full time

    About Bodewell Community CareWe are a dedicated organization providing compassionate and tailored home care solutions to our aging clients and their families.We believe in fostering meaningful relationships, respecting individual uniqueness, and embracing flexibility to meet the evolving needs of our community.Job SummaryWe are seeking a skilled Care...