Aged Care Consumer Engagement Specialist
3 weeks ago
We are a leading provider of aged care services in Australia, with a strong focus on relationships, uniqueness, partnerships, and flexibility. Our team of over 7000 employees is dedicated to delivering high-quality care to our residents and their families.
Job Title: Consumer Engagement AdvisorWe are seeking a highly skilled and experienced Consumer Engagement Advisor to join our team. As a key member of our quality improvement team, you will be responsible for driving, coordinating, and leading continuous quality improvements based on consumer feedback.
Key Responsibilities:- Facilitate positive consumer engagement across the organisation
- Provide high-level advice to the Executive Team
- Review and monitor consumer feedback functions and processes
- Develop and implement strategies to improve consumer experience
- Proven ability to develop positive relationships and influence change
- Strong clinical understanding and qualification
- Knowledge of Aged Care Act, Standards, Guidelines, and Regulations
- Excellent communication and interpersonal skills
- Results-driven and focused
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and supportive work environment
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering high-quality care and improving consumer experience, we encourage you to apply.
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