Concierge Team Member

2 weeks ago

Brisbane, Queensland, Australia Assetlink Group Full time
About Assetlink Group

Established in 1993, the Assetlink Group is a renowned Australian owned facilities services provider with a diverse team of over 2500 people serving more than 1200 customers nationwide. We specialize in providing standalone cleaning and security services or tailored integrated solutions to support businesses manage their assets and operations in various sectors.

About the Role

We are seeking a dedicated and enthusiastic Concierge team member to join our team at one of our client's sites in Brisbane CBD. As a key member of our front-of-house team, your primary responsibility will be to create an exceptional experience for team members, board executives, guests, and other stakeholders by supporting events, community activations, tech hubs, and facilities. Your role will play a crucial part in ensuring our client's Hubs function optimally and are fit for purpose, prioritizing the best interests of service delivery.

Key Responsibilities
  1. Manage front-of-house services, including meeting room bookings, catering requests, and concierge supplies effectively.
  2. Handle courier requests, deliveries, and mail distribution efficiently to meet customer needs.
  3. Support event activities such as layout, setup, and breakdown, ensuring seamless execution.
  4. Assist with onboarding and offboarding activities, including building inductions and access card management.
  5. Maintain high standards of customer service and satisfaction through effective communication and problem-solving.
  6. Maintain and manage inventory of office supplies/uniform, ensuring stock levels are adequate and reorder as necessary.
  7. Assist in implementing and communicating emergency procedures, ensuring all team members and guests are informed and prepared.
Requirements
  1. Excellent Communication Skills: Develop well-structured verbal and written communication skills to interact effectively with diverse groups of people.
  2. Strong Interpersonal Skills: Display a friendly, pleasant, and outgoing demeanor, build positive relationships, and handle difficult situations diplomatically.
  3. Attention to Detail: Maintain a high level of accuracy and attention to detail in managing tasks and processes.
  4. Organisational Skills: Manage multiple tasks efficiently and prioritize workload effectively.
  5. Professional Presentation: Maintain excellent personal presentation skills, appearing well-groomed and professional.
  6. Positive Attitude: Demonstrate a motivated and positive approach to the role, willing to support and improve processes.
  7. Technical Proficiency: Possess basic computer skills, particularly in Microsoft Word, Excel, PowerPoint, and Outlook, as well as familiarity with internal systems.

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