Customer Experience Ambassador

4 weeks ago

Surfers Paradise, Queensland, Australia Marriott Full time

About the Role

We are seeking a skilled Concierge to join our team at the JW Marriott Gold Coast Resort & Spa. As a Concierge, you will be responsible for providing exceptional guest experiences from arrival to departure. Your warm and welcoming demeanor will make a lasting impression on our guests, setting the tone for a memorable stay.

Key Responsibilities:

  • Actively listen to and respond to guest questions, concerns, and requests in a professional and positive manner.
  • Anticipate and address guest service needs, including asking questions to better understand their preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Engage guests in conversation regarding their stay, property services, and local attractions.
  • Provide assistance to guests with disabilities, including escorting them when requested and using words to explain actions.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting.
  • Stay up to date on local area recommendations to provide specific guidance to guests.

Requirements:

  • A genuinely warm and welcoming demeanor.
  • Excellent communication skills.
  • Availability to work weekends and night shifts.
  • A passion for delivering exceptional service and creating memorable guest experiences.

Benefits:

  • Opportunity to develop your skills and advance your career.
  • Generous accommodation and food and beverage discounts.
  • Recognition programs to motivate and reward your achievements.
  • Wellbeing and mindfulness programs to ensure your physical and mental well-being.

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and creating a culture of belonging.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

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