Homeless Services Specialist

4 days ago

Sydney, New South Wales, Australia beBeeOutreach Full time $55,000 - $80,000
Homeless Services Manager Position

The Salvation Army Australia's Homelessness Stream provides high-quality, person-centred services to people at risk, and or experiencing homelessness.

We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

This role plays a key part in delivering the Homelessness Stream Model of Care, which guides our services nationwide and sets a standard of care for those we support, our partners, and the wider Australian community.

About The Role

As an Outreach Case Manager, you will provide holistic, client-focused case management to individuals and families experiencing, or at risk of, homelessness.

Your primary objective will be to support clients in achieving housing stability, social inclusion, and stronger connections with community supports and services.

This role requires effective communication and collaboration skills to engage with diverse stakeholders, build strong relationships, and ensure seamless service delivery.

Key Responsibilities
  • Develop and implement individualized case plans tailored to each participant's goals, background, and needs.
  • Conduct comprehensive intake and assessments using a trauma-informed and Housing First approach.
  • Collaborate with internal and external stakeholders to facilitate wraparound supports and ensure continuity of care.
  • Maintain accurate and up-to-date client records and case notes in accordance with TSA policies and procedures.
  • Engage with local communities to raise awareness about homelessness and promote TSA's services and programs.
  • Stay current with sector developments and best practices in homelessness services.
Requirements

To be successful in this role, you will need:

  • Tertiary qualifications (minimum Diploma) in Community Services, Social Work, or a related field.
  • Previous experience in the homelessness sector is highly desirable.
  • Strong understanding of the challenges faced by individuals and families experiencing homelessness.
  • Proven ability to build collaborative partnerships with service providers and other stakeholders.
  • Experience working with people from diverse cultural, linguistic, religious, and LGBTQIA+ backgrounds.
  • Highly developed interpersonal, advocacy, and negotiation skills.
  • A current paid NSW Working With Children Check.
  • National Police Check (or willingness to obtain).
  • A current driver's licence and willingness to travel regionally (and occasionally interstate).
  • Completion of mandatory Code of Conduct, WHS, and Bullying & Harassment training.
Benefits

As a valued member of our team, you can expect:

  • Registered NFP status offering real and meaningful benefits.
  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650).
  • Flexible working conditions.
  • Health, fitness and financial discounts / benefits.
  • Paid parental leave - 12 weeks.
  • Up to 8 weeks leave per year through our purchase leave scheme.
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
  • Purpose driven career which has positive social and sustainable outcomes.
  • Employee Assistance Program - Independent confidential counselling service.
About Us

The Salvation Army Australia is a Christian movement and one of Australia's largest and most-loved charities.

We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference.

We are committed to serving vulnerable populations, including those experiencing homelessness.

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