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Desktop Support Professional

2 weeks ago

City of Parramatta Council, Australia Thales Group Full time

We're seeking a skilled and motivated Desktop Support Professional to join our dynamic team at Thales. As a member of our team, you'll play a vital role in providing exceptional IT support to our customers across the Greater Sydney Area.

Job Description:

As a Desktop Support Professional, you'll be responsible for providing Level 1 and Level 2 support for desktop hardware, mobile devices, software, and peripheral devices. You'll handle user support via various channels, including ServiceNow, email, Teams, phone, and in-person interactions.

Responsibilities:
  • Provide technical support and assistance to customers.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Develop and maintain the Knowledge Base to improve support efficiency.
  • Contribute to the development of new processes and procedures.

In return, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.