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Retail Operations Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeCommercialOperations Full time $90,000 - $108,000
Job Description

This role is instrumental in fostering operational excellence and optimizing processes across all channels.

The successful candidate will support the implementation of policies, procedures, guidelines, and tools throughout the retail network and collaborate closely with various stakeholders.

This position also provides support for new retail openings and closings, managing project timelines and checklists to ensure successful completion.

The Commercial Operations Executive leads all boutique-related procurement activities, working closely with external partners to optimize supply of all sales materials, uniforms and other orders as required to enhance the overall retail and client experience.

Main Responsibilities:

  • Be the point of contact between the Office and Boutiques, addressing all inquiries related to boutique operations.
  • Adapt and ensure the effective communication and implementation of all policies, procedures, guidelines, and tools throughout the retail network.
  • In collaboration with the Commercial Excellence Manager, coordinate monthly management meetings for each boutique, meticulously documenting meeting minutes and ensuring diligent follow-up on action items.
  • Coordinate and facilitate monthly Backstage meetings for all Boutique Office Executives and Stock Executives, fostering engagement through learning initiatives and the sharing of best practices.
  • In collaboration with the Commercial Excellence Manager, champion Continuous Improvement initiatives at both the corporate office and boutique levels, administering solutions and overseeing their implementation.
Audit & Compliance:

The role requires a comprehensive understanding of the Boutique Operations Manual, proactively optimizing boutique workflows and providing guidance to address and resolve operational challenges.

Conduct training and onboarding sessions for Boutique Leaders, Stock Executives, and Boutique Office Executives on all daily and weekly controls and checks necessary to ensure compliance with procedures.

Perform in-person pre-audit checks for all boutiques within the network during each market visit, delivering detailed observation reports outlining identified gaps and areas for improvement, and ensuring diligent follow-up with boutique leaders.

Coordinate with Boutique Office Executives and Boutique Leaders to consolidate and finalize the boutique audit control KPI file on a monthly basis as well as any other compliance reporting whenever necessary.

Procurement:

Provide training and development to Boutique Office Executives on uniform and sales supplies lead times, processes, and ordering procedures to meet boutique operational requirements.

Ensure accurate forecasting of all sales supplies for the region every six months and proactively manage overall sales supply levels for the network to meet operational requirements, including network-level events and new boutique openings.

Review packaging needs for all boutiques in coordination with Boutique Executives, initiating and coordinating orders as necessary.

Support the Visual Merchandising Manager in placing orders for all materials from the regional warehouse, including requirements for network-level events and new boutique openings.

Coordinate uniform orders for all Cartier boutiques, including external boutiques, and ensure an adequate central supply of a uniform buffer locally to meet ad hoc needs.

Manage ad hoc procurement activities to support boutique operations as directed by the Commercial Excellence Manager.

Network & Transformation Projects:

Contribute to new boutique openings and closings in collaboration with Boutique Leaders, providing support with a detailed calendar outlining key tasks and deadlines.

Support Boutique Leaders and Boutique Office Executives with a comprehensive procurement checklist, vendor creations and placing orders when necessary.

Participate directly in projects such as setting up new boutiques, supporting wholesale stock inventory before closure, etc.

General Administration:

Onboard new retail-level vendors and raise purchase orders (POs) as required.

Support Boutique Office Executives in onboarding new vendors and raising POs for boutique-level vendors as needed, coordinating training with Finance as necessary.

Review and coordinate the payment of retail-level vendor invoices with Finance as required.

Manage RDV appointment timeslots for all internal boutiques on a monthly basis.

Maintain up-to-date online trading hours for all internal and external boutiques on Yext.

Lead and drive ad hoc projects as required.