
Customer Service Ambassador
6 days ago
We are seeking a Customer Service Officer to provide high-quality customer service, answer general enquiries, facilitate memberships and bookings, and promote our programs and services.
The role involves working in a fast-paced environment, providing excellent customer service, answering phone calls and emails, processing membership sales and handling customer complaints.
You will be part of a team that values diversity, inclusion, and respect for all individuals. You will work closely with colleagues to achieve business objectives and improve customer satisfaction.
Our team is committed to delivering exceptional customer experiences, and we are looking for someone who shares our passion for customer service and can demonstrate their skills and experience in this area.
As a Customer Service Officer, you will have the opportunity to work in a dynamic and supportive team environment, where you will be encouraged to grow and develop your skills and knowledge.
Some of the key responsibilities of this role include:
- Providing high-quality customer service over the phone and via email
- Facilitating membership sales and handling customer complaints
- Processing bookings and managing customer information
- Working collaboratively with colleagues to achieve business objectives
Key qualifications and skills for this role include:
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work effectively in a team
- Basic computer skills and familiarity with software applications
Benefits of working with us include:
- A competitive salary package
- Ongoing training and professional development opportunities
- A supportive and inclusive team environment
- Opportunities for career growth and advancement
YMCA offers an employee benefits program including free gym membership, discounted accommodation rates, childcare discounts, and more.
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