Customer Experience Coordinator
5 days ago
Mable is a leading provider of home care services in Australia, with a focus on empowering individuals to live independently and safely at home. As a Customer Experience Coordinator, you will play a critical role in supporting customers to achieve their goals and maintain choice and control over their lives.
The successful candidate will have experience in case management or customer service, with strong communication and interpersonal skills. You will be responsible for working with customers to develop and implement individualised support plans, as well as providing education and guidance to help them navigate the home care system.
Key responsibilities will include:
- Managing a caseload of Home Care Package customers and delivering high-quality care-management services
- Working with customers to recognise existing and build new capabilities to support their self-management journey
- Efficiently utilising available resources for customer education and driving rapid adoption of the Mable platform
- Monitoring, reviewing and developing assessment and support plans in collaboration with customers and their representatives
Mable values diversity and inclusion and is committed to creating an environment that supports the growth and development of its employees. We offer a range of benefits, including opportunities for professional development and a supportive team environment.
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Travel Experience Coordinator
7 days ago
Melbourne, Victoria, Australia Intrepid Experience Full timeAbout the Role\We are seeking a Travel Experience Coordinator to join our team at Intrepid Experience. This is a casual position that will give you flexibility in when and how you work, with great availability always an asset.\As a Travel Experience Coordinator, you will be responsible for leading tours and providing amazing customer service and travel...
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Customer Experience Coordinator
6 days ago
Melbourne, Victoria, Australia Alpine Resorts Victoria Full timeWe are currently seeking a Customer Experience Coordinator to join our team at Alpine Resorts Victoria.About the RoleThis exciting opportunity involves working in a fast-paced, customer-focused environment and providing exceptional service to our guests. As a key member of our resort team, you will play a vital role in ensuring our guests have a well-planned...
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Digital Experience Innovator
3 days ago
Melbourne, Victoria, Australia Intrepid Experience Full timeAbout the RoleThe Senior Digital Product Owner will lead innovation in two critical areas of our digital experience: Checkout & Booking Management for direct customers and the Travel Agent Portal.In this role, you will play a key part in shaping the end-to-end booking experience, ensuring a seamless, intuitive, and high-converting platform for both customers...
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Digital Experience Specialist
12 hours ago
Melbourne, Victoria, Australia Intrepid Experience Full timeAt Intrepid Travel, we're on a mission to create unforgettable experiences for our customers.We're looking for a skilled CRM Specialist to help us elevate our email automation program and craft personalized communications that resonate with our customers.In this role, you'll work closely with cross-functional teams to develop and refine email automation...
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Customer Experience Coordinator
6 days ago
Melbourne, Victoria, Australia Nick Auditore Represents Pty Ltd Full timeAbout UsNick Auditore Represents Pty Ltd is a leading partner for American and domestic Sports Apparel brands in the Australia & New Zealand market.We represent exciting brands and leagues including Major League Baseball (MLB), National Basketball Association (NBA), National Football League (NFL), National Hockey League (NHL), National Collegiate Athletics...
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Customer Experience Coordinator
6 days ago
Melbourne, Victoria, Australia ABN Group Full timeWho Are We?ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and...
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Digital Customer Experience Coordinator
3 days ago
Melbourne, Victoria, Australia Easygo Entertainment Pty Ltd. Full timeWe're excited to announce the opening of a Digital Customer Experience Coordinator position at Easygo Entertainment Pty Ltd. As a key member of our digital team, you'll be responsible for enhancing the customer experience and stages of the customer lifecycle.Your primary focus will be on coordinating all communication and content to ensure seamless customer...
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Customer Experience Coordinator
1 week ago
Melbourne, Victoria, Australia ABN Group Full timeWho Are We? ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and...
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Customer Journey Designer
12 hours ago
Melbourne, Victoria, Australia Intrepid Experience Full timeIntrepid Travel is a certified B Corp that's dedicated to inspiring, creating, sharing, and leading unforgettable travel experiences for both people and the planet.We're seeking a skilled CRM Specialist to join our Marketing Team and help drive our email automation strategy forward.In this dynamic role, you'll play a crucial part in developing and refining...
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Sales and Customer Experience Coordinator
5 days ago
Melbourne, Victoria, Australia Yarracity Full timeAbout Us:At Yarra City Council, we value inclusivity, diversity, and growth. As a leading leisure industry employer, we aim to foster an exceptional customer experience through innovative practices and dedicated staff.Job Summary:This role offers an exciting opportunity to join our Customer Experience team as a Customer Service and Sales Support Officer. The...
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Melbourne, Victoria, Australia Intrepid Experience Full timeAbout YouThis is a Full-Time Permanent Position that will operate on a hybrid basis out of Melbourne, Australia.Some of the experience you'll bring with you may include:A strong track record of shipping customer-facing products and driving measurable impact.A strategic mindset with the ability to balance short-term wins with long-term vision.Strong...
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Customer Experience Advocate
5 days ago
Melbourne, Victoria, Australia Montu Full time**Your Role**As a Customer Support Specialist, you will be the friendly voice and problem-solving guru for our clients, ensuring exceptional customer experiences. Your responsibilities include:Juggling phone calls, emails, and teamwork with easeTransforming complaints into opportunities for customer delightCoordinating with suppliers to ensure timely...
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Customer Experience Coordinator
5 days ago
Melbourne, Victoria, Australia Nudie Glow Full timeNudie Glow is a pioneering K-beauty retailer, committed to helping customers unlock their full skincare potential. With our first physical store now open in Melbourne CBD, we're seeking a highly experienced Assistant Manager to join our team.**The Opportunity:This is a rare chance to work closely with the Store Manager to lead and support our team in...
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Customer Experience Coordinator
5 days ago
Melbourne, Victoria, Australia KMO Burger, LLC Full timeRequirements: To succeed in this position, you should possess excellent leadership skills, strong communication abilities, and a passion for delivering exceptional customer experiences. You must also be able to multitask, prioritize tasks effectively, and work well under pressure. Additionally, you should have experience working in a fast-paced restaurant...
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Experience Coordinator
5 days ago
Melbourne, Victoria, Australia Arts Centre Melbourne Full timeAt Arts Centre Melbourne, we are seeking a highly motivated individual to join our team as an Experience Coordinator. This role is ideal for someone who is passionate about creating remarkable customer experiences at various events.We are looking for a candidate who is able to greet and guide customers, anticipate their needs during events and shows, ensure...
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Customer Experience
3 days ago
Melbourne, Victoria, Australia Creative Activation Full time*About Us*Creative Activation is a leading provider of outsourced sales/merchandising teams and retail customer experience measurement campaigns in Australia & New Zealand. We pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.*About the Role*As a...
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Customer Experience Manager
7 days ago
Melbourne, Victoria, Australia The Great Southern Hotel Full timeCustomer Experience ManagerWe are looking for an experienced professional to oversee the customer experience at the Great Southern Hotel Melbourne.Key responsibilities include:Developing and implementing strategies to improve customer satisfactionCoordinating customer feedback and resolving issuesWorking closely with the Front Office team to deliver...
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Customer Experience Coordinator
3 days ago
Melbourne, Victoria, Australia Coles Full timeAbout the RoleThis is an opportunity to join the Coles team as a Delicatessen Manager, where you will be responsible for leading the deli department. You will work closely with the Store Manager to achieve sales targets and improve customer satisfaction.About you and your skillsProven track record of working in a fast-paced retail environmentLeadership...
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Customer Experience Expert
5 days ago
Melbourne, Victoria, Australia Inchcape plc Full timeInchcape plc is a global company that employs over 1,400 team members across Australia and New Zealand. Our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.Our company culture thrives on innovation, collaboration, and delivering the best customer experiences in the industry. We're committed to fostering a...
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Experience Coordinator
5 days ago
Melbourne, Victoria, Australia Hostplus Full timeWelcome to Hostplus, where we're dedicated to helping our members achieve greater security for their future and ensure they retire with dignity.The role of Events and Partnerships Lead is critical to driving business growth and customer satisfaction through strategic partnerships and exceptional event execution.Your key responsibilities will...