Technical Product Repair Specialist

2 weeks ago


Carole Park, Queensland, Australia Techtronic Industries Full time

About the Opportunity

We are currently seeking 3 Technical Product Repair Specialists to work in our Milwaukee Service Centre in Carole Park, QLD.

The Technical Product Repair Specialists will effectively diagnose and repair returned products in accordance with the company manufacturer's warranty and ACCC regulations to support best in class customer experience.

This is an excellent opportunity for individuals with a technical/mechanical aptitude who enjoy repairing electronic or mechanical products.

Reporting to the Workshop Team Leader, your duties will include:

  1. Dismantling and reassembling product to make a diagnosis.
  2. Delivering quality repairs within a timely manner
  3. Diagnosing and troubleshooting faults in power tool products and equipment.
  4. Continuously improving the warranty and service processes looking for ways to streamline where possible.
  5. Ensuring product is working according to specifications outlined by the manufacturer.
  6. Providing support and feedback to service operations, compliance, and quality departments.
  7. Performing ad-hoc duties as requested by management.
  8. Ensuring compliance with all TTI WHS and company procedures.
  9. Ensuring your activities comply with relevant acts, legal demands, and ethical standards.

What you will bring:

  • A strong technical/mechanical aptitude and keen interest in repairing electrical products.
  • Strong problem-solving skills.
  • Ability to work to set KPIs and self-manage time.
  • Excellent personal presentation and time management skills
  • Strong interpersonal skills and computer skills

Salary Estimate: $60,000 - $80,000 per annum, depending on experience.



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