Senior Operations Leader

4 days ago


Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time

We are seeking an experienced Senior Operations Leader to join our team at Stryker Australia Pty Ltd. As a key member of our leadership team, you will be responsible for driving the success of our field service engineers across multiple states in Australia.

Our ideal candidate will have a proven track record of leading high-performing teams and driving business results through effective leadership and management. You will be responsible for mentoring, supporting, and training our frontline field service employees to deliver exceptional customer experiences.

The role offers a competitive salary package including base salary AU$120,000 - AU$150,000 per annum plus benefits. You will also have opportunities for career growth and development within a global medical device company.

Key responsibilities include:

  • Directly supervising and coaching frontline field service employees to ensure they have the skills and knowledge required to deliver excellent customer service
  • Developing and implementing processes to improve efficiency and productivity
  • Collaborating with other teams, such as sales and marketing, to ensure seamless coordination and communication
  • Maintaining quality standards and documentation of service activities for internal and external reference

Required skills and qualifications include:

  • Proven experience in people leadership, managing remote field-based teams
  • Excellent communication, facilitation, and conflict resolution skills
  • Ability to handle tight deadlines and competing priorities
  • Accountability for business results

Benefits include:

  • A comprehensive salary package
  • Ongoing training and opportunities for career progression
  • Paid parental leave schemes
  • Volunteer days
  • Access to employee benefits and career development programs


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