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Clinical Support Specialist
2 weeks ago
We're seeking a Casual Patient Services Officer to join our team.
Key Responsibilities:- Provide administrative support and maintain professionalism, care, and friendliness in an ever-changing environment.
- Be the first point of contact for patients and deliver excellent customer service face-to-face and over the phone.
- Adapt to and manage ongoing change and competing priorities in a fast-paced role.
- Book and confirm patient appointments and consultations.
- Process billing and receipts at the time of appointment.
- Accurately process relevant paperwork, including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.
Requirements include:
- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with internal and external stakeholders.
- Proven experience working successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms is highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- A flexible approach to work and ability to adapt in a fast-paced environment.
Benefits of joining our team include:
- An established, close-knit team and thriving culture.
- A fast-paced, challenging role with one of the most influential healthcare providers.
- A supportive environment where you can develop with excellent management.
About this role
By joining our team, you will be part of a highly progressive and passionate group united by a common purpose: designing care experiences that deliver the best possible life outcomes.
