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2 months ago
About NICE
NICE is a global leader in software products that deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Our software manages over 120 million customer interactions and monitors 3+ billion financial transactions every day.
Job Summary
We are seeking a highly skilled Cloud Systems Engineer - Senior to join our team. As a Cloud Systems Engineer - Senior, you will be responsible for managing, deploying, and maintaining NICE's production systems, virtualization, SAN, Public Cloud, and other supporting environments.
Key Responsibilities
- Manage and deploy Windows Domain and Active Directory environment
- Deploy Servers
- Deploy and Manage Public Cloud Compute and Storage
- Set up and maintain server system and file security
- Manage Lab and Production Infrastructure
- Performing OS level Patching
- Performing Systems and Hardware Level Upgrades
- Deploy, Configure and Maintain Physical Storage (SAN)
- Monitor and optimize performance of servers
- Maintain documentation of Environment and Processes
- Work with vendors to troubleshoot problems and RMA parts as needed
- Manage and deploy Linux server installations
Requirements
- Bachelor's Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
- Experience Leading Projects and Delivering Solutions Through Completion
- 2+ years working in a Public Cloud environment
- 3+ years managing and deploying Windows OS Servers preferably in a production environment
- 3+ years managing and deploying Windows domains, Active Directory, DHCP, DNS and IIS
- 3+ years performing and management of OS patching
- 3+ years installing/configuring server hardware and OS
- 5+ years managing and deploying virtual environments
- 2+ years managing physical storage and SAN
- 3+ years managing and deploying blade servers/Enterprise Compute
- 3+ years hands on experience with engineering operations or enterprise operations
- Experience successfully working in fast paced, production environments
- Experience working within a team of IT professionals; taking and following direction and completing tasks and assignments in a timely manner with a positive attitude
- Excellent written and verbal communication skills
- Must have good attention to detail, and the ability to make good, timely decisions
- Be a Team-player, have a positive attitude and able to work with a distributed team in multiple time zones
- Knowledge of protocols such as DNS, HTTP, SMTP and SNMP
- Be a self-starter who is proactive, motivated and can work independently
- Experience with Chef or similar technologies
- Bonus Experience: Configuration and management of HP Enterprise Servers and/or Cisco UCS
- Experience working with config management and automation technologies
- Comfortable working with changing timelines and deadlines
- Experience working with Cloud Formation
- Experience with Linux Server deployment and administration
- Experience working in a global production environment
About NICE
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.