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Linux System Administrator

2 months ago

Melbourne, Victoria, Australia Bounteous Full time

About the Role:

We are seeking a highly skilled Linux System Administrator to join our team at Bounteous. As a key member of our IT department, you will be responsible for ensuring the overall quality and stability of our operating environment.

Key Responsibilities:

  • Monitor and analyze system events and incidents to ensure prompt resolution.
  • Analyze potential vulnerability points to prevent security breaches.
  • Deploy new code to our external website and troubleshoot issues.
  • Coordinate issue resolution and communication for system events and incidents outside traditional business hours.
  • Identify system/business processes affected by outages and determine impact.
  • Provide Service Desk support outside traditional business hours.
  • Stay current on the latest industry technologies, trends, and strategies relating to system event management and services.
  • Assist employees, vendors, or other customers by answering questions related to server application and event management procedures and services.
  • Initiate and coordinate conference bridges used for troubleshooting system issues during off hours.
  • Follow Incident Management Procedures and assist with Customer Communication for High Priority issues affecting the enterprise.
  • Complete work in a timely and accurate manner while providing exceptional customer service.

Requirements:

  • A minimum of one year of IT support experience or eighteen months of working with business applications hardware experience.
  • Operational knowledge of the system, server, applications, monitoring, and incident response.
  • Working knowledge of operating systems (Windows, Linux, VMWare) and server storage concepts (SAN principles, high availability, and clustering).
  • Working knowledge of WANs, LANs, routing protocols, SNMP, Internet Protocol Suites, and Cisco networking equipment.
  • Experience with HP Business Service Management software, HP Operations Manager, and HP Sitescope is preferred.
  • SAP troubleshooting experience is beneficial.
  • Intermediate-level desktop computer software experience, including skills in Microsoft Office and email.
  • Knowledge of Change Management and Incident Management terms, procedures, and objectives is preferred; ITIL is preferred.
  • Problem management skills, with the ability to perform root cause analysis to proactively identify problems and prevent future incidents.
  • Knowledge of Hybris and AWS preferred.
  • The ability to build business relationships across departments and at all levels of the organization.
  • The ability to work both independently and within a team.
  • Attention to detail with the ability to learn and adapt quickly.
  • Ability to respond to different organizational situations while maintaining a positive and friendly attitude.
  • This position requires excellent communication and interpersonal skills.
  • The ability to work efficiently under pressure, accurately meet deadlines, and present a professional demeanor.
  • Maintaining confidentiality, treating others with respect, and upholding Company values are key attributes.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

This position requires an associate degree in Computer Science, Information Technology, IT Engineering, or a related technical field or equivalent work experience.