Activation Program Coordinator

6 days ago

Sydney, New South Wales, Australia Creative Activation Full time

At Creative Activation, we're passionate about delivering innovative solutions that drive business results for our clients. As a Client Service Manager, you'll play a key role in achieving this goal by developing and maintaining strong relationships with our clients and leading cross-functional teams to deliver program-specific strategic priorities.

About the Role

This is an exciting opportunity to join our retail marketing division and contribute to the success of our major retail accounts. You'll be responsible for managing and overseeing all aspects of our annual field marketing program for the client, including setting up, briefing, and executing merchandising activities, budget management, and primary liaison with the Operations team.

You'll also be accountable for identifying opportunities to improve our commercial value through service offer expansion, actionable insights, and customer experience solutions aligned to our client partners' strategic focuses.

Main Responsibilities:

  • Develop and implement strategies to drive business results and improve client satisfaction
  • Lead cross-functional teams to identify new and emerging opportunities with existing accounts and new clients
  • Analyse data to deliver actionable insights and develop recommendations for business improvement
  • Ensure all programs are delivered within scope and on time
  • Embed an outcome-focused mindset within the team and internal stakeholders

Key Requirements And Personality Traits:

  • Strong experience in a Client Manager role, preferably in the retail industry
  • Excellent communication and interpersonal skills
  • Proven ability to lead cross-functional teams and influence senior stakeholders
  • Ability to think strategically and identify information relevant to key decision makers supporting their decisions
  • Practical knowledge of sales function and scope control
  • Experience in managing and influencing major accounts
  • Demonstrated effective communication across all levels of the business
  • An understanding of retail operations and its impact on the customer experience would be an advantage
  • Ability to use Microsoft suite at a high level specifically Excel & PowerPoint

Benefits:

  • Flexible working arrangement | 4 days in office, 1 work from home
  • Competitive salary package including superannuation
  • Fantastic agency office culture and facilities
  • Daily specialty coffee and snacks as well as a stocked bar for end of week drinks
  • Regular team catch-ups and occasional interstate travel
  • Great company culture with individual professional development pathways

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