Porter Operations Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeDiversity Full time

Job Opportunity

We are seeking a seasoned hospitality professional to join our team as a Bell Captain. The ideal candidate will have hands-on experience in porter operations and proficiency in Opera PMS.

The Bell Captain plays a key role in ensuring an exceptional guest experience. As the first point of contact for arriving guests, you will be responsible for coordinating the efficient handling of luggage and managing vehicle arrivals and departures.

Your core duties will focus on delivering outstanding customer service while leading and motivating your team to consistently exceed guest expectations.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for our hotel operations.

Responsibilities
  • Lead the Hotel Porters to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
  • Coordinate the arrival and departure of guests with the delivery and collection of their luggage
  • Provide accurate information on services and facilities available within the property as well as informing our guests with what's happening in and around Sydney
  • Foster positive working relationships across all departments at our establishment
  • Assist the Concierge in rostering, training and communications

Requirements

To be successful in this role, you will need:

  • Strong organisation and time management skills
  • Experience as a Bell Captain or similar position within a five-star property desirable
  • NSW Drivers licence with a clean driving record required
  • Ability to work in a team environment
  • Excellent verbal and written communication skills

Benefits

As a valued member of our team, you will enjoy:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Competitive Hourly rate, plus penalty rates for weekends and public holidays
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Up to 30% discounts across award winning restaurants and accommodation
  • Career development, training, and courses via our internal academy – limitless career opportunities

About Us

We are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

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