Mobile Case Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeCase Full time $82,220 - $130,651

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees.

We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day.

You will feel great satisfaction knowing your talent and hard work has a purpose.

This role is located in the Southern Sydney Metro area, operating out of our Sydney office.

Face-to-face engagements with our customers across Sydney will be the key part of your day.

You will manage your own day while providing timely and personalised face-to-face claims management and on-the-spot treatment approvals in alignment with legislation.

You will be helping injured workers return to work and supporting their employers.

This will be a permanent, full-time position based in our Sydney Office.

This role will have flexibility to work from home and include a car allowance, enhanced laptop and mobile phone.

- Deliver personalised face-to-face assistance to workers and employers over a defined period of time as agreed with the Case Manager

- Provide workers compensation advice to stakeholders including workers, employers and providers

- Conduct community visits inclusive of but not limited to work sites or medical clinics

- Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers

- Consult with the Case Manager, Providers, Employers and Return to Work Specialist where required

For this role, you will need:

- Proven case management experience and ability to return people to the workforce

- Knowledge of the NSW workers compensation legislation and regulations

- Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work

- Excellent attention to detail, organisational skills, written and verbal proficiency

- Understanding of medical terminology and injury recovery timeframes

- Own vehicle with a 5-star ANCAP rating, insurance & current unrestricted NSW Driver's License

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.

We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

We provide career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture

- Flexibility with opportunity to WFH when you are fully trained in your role

- A corporate wellbeing program with discounted health insurance and gym membership

- Access to discounts at over 350 retailers through our Rewards Hub program

- Entitlement to an annual tenure and performance-based recognition reward

- Comprehensive learning and development support

- Companywide events to celebrate success

- Quarterly Reward and Recognition Awards

- Up to 16 weeks paid parental leave, plus super

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