IT Field Operations Leader

7 hours ago

Perth, Western Australia beBeeField Full time $110,000 - $140,000

This is a key role in our business, with responsibilities that span technology service delivery and team leadership.


Job Title:

It Field Support Manager


Job Description:

We are seeking an experienced leader to drive exceptional technology services to our operations. As a key member of our team, you will be responsible for delivering high-quality support to Inghams sites while ensuring the availability and uptime of our critical information and operations technology ecosystem.


Main Responsibilities:
  • Team Leadership:
    • Build and lead a team of effective engineers, analysts and professionals
    • Manage resourcing levels to support the business 24x7 across ANZ
    • Mentor team members and develop their capabilities
    • Foster a customer-centric culture within the technology teams
    • Establish performance goals and career development paths for team members
    • Build relationships with key stakeholders across the business
    • Serve as an escalation point within the Field Service team ANZ
  • Technology Service Management:
    • Oversee the delivery of reliable technology services and support across the organisation
    • Maintain service level agreements (SLAs) and operational level agreements (OLAs)
    • Use best practice frameworks for service management processes
    • Ensure efficient incident, problem, change, and release management
    • Drive continuous service improvement through regular reviews and feedback
    • Oversee integration between OT and IT environments
    • Manage cross-functional teams of OT specialists and IT field service engineers
    • Enable OT asset lifecycle management
    • Implement standardised site technology and support processes
    • Support operational technology security and compliance
    • Support vendor and technology selection/evaluation
    • Provide end user support as required
    • Support the site setup process for new hires
    • Manage the lifecycle of information documentation and relevant field service processes

Main Requirements:
  • Diploma or Bachelor of Information Technology or equivalent is desirable
  • 5+ years of experience in IT service management or field IT related roles
  • 2-5 years' leadership experience managing technology teams
  • 2-5 years' experience with operational technology (OT) or supply chain technology
  • A sound understanding of ITIL processes and service management frameworks
  • A sound understanding of OT enabling technologies and vendor landscape within FMCG
  • Experience with service management tools and remote assistance tools
  • Experience troubleshooting networking and connectivity in corporate environments
  • Familiarity with project management methodologies
  • Excellent communication and interpersonal skills

This is a fantastic opportunity for a skilled professional to join our team and make a real impact.

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