Hospitality Operations Coordinator

3 weeks ago


Brisbane, Queensland, Australia Pinnacle People Permanent Full time

We are seeking a dedicated Hospitality Administration Assistant to join our team.

Benefits:

  • The chance to transition from a frontline role to an office-based position while still being connected to the hospitality industry.
  • Opportunities for career advancement and professional development.
  • Be a part of Brisbane's major events scene.

Responsibilities:

  • End to end recruitment and skills testing.
  • Work with Supervisors and other key staff to ensure seamless operational activity.
  • Forward planning and rostering of large pool of casual staff at third party work sites.
  • Management of high-volume incoming calls.
  • Anticipating challenges and identifying solutions to help the team succeed in its objectives.
  • Prepare reports including shift confirmations and coverage requirements.

Requirements:

  • Previous experience in the hospitality or customer service industry is a must, preferably in a Front of House (FOH) role within a restaurant or hotel environment.
  • Excellent computer skills, including proficiency in Outlook and other Microsoft Office applications.
  • Strong organizational and multitasking abilities.
  • Work 1 Saturday a month on a rotating roster.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and accuracy.

This role offers a unique opportunity to leverage your hospitality expertise in a supportive and dynamic environment.

Key responsibilities include:

  • Recruitment and skills testing
  • Operational planning and rostering
  • Call management and reporting

Requirements include:

  • Previous hospitality experience
  • Excellent computer skills
  • Strong organizational and communication skills

As a key member of our team, you will be responsible for ensuring seamless operational activity and providing exceptional support to our staff and clients.


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