
Front-of-House Ambassador
1 week ago
Unlock a new career path as a Front-of-House Ambassador, where you will be responsible for delivering exceptional customer service to our discerning guests.
As a key member of our team, you will play a vital role in ensuring the smooth operation of our lounge, while providing a warm and welcoming environment for our patrons.
Key responsibilities include:
- Welcoming guests and managing access control
- Ensuring guests are entering the correct lounges with understanding boarding passes
- Assisting with greeting guests, managing cleanliness, and maintaining a safe and pleasant environment
In addition to your front-of-house duties, you will also be required to:
- Hand over VIPs to other departments and provide relevant information or requests
- Explain airport and lounge facilities to guests and answer any questions, including applicable flight information
- Occasionally assist with Qantas Hosts/F&B Departments
Qualifications: Previous experience in a customer service role, preferably in a fast-paced environment. Exceptional interpersonal and communication skills. Impeccable grooming and professional appearance. Strong attention to detail and ability to multitask effectively.
Benefits include:
- Excellent working conditions & fantastic career opportunities
- Fully laundered uniforms
- Hotel discounts worldwide and exclusive travel benefits
- Access to staff duty-free store
- Weekend loading/Penalties
- Discounted Stays at Accor Hotels Globally
- Qantas & Jetstar Discounts
- Domestic & International Travel
Engagement under the Hospitality Industry (General) Award [MA000009]
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