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Customer Service Representative

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Sydney, New South Wales, Australia beBeeResponsibility Part time $70,000 - $135,000
Job Overview

The Role:

We are seeking a skilled Customer Service Representative to provide exceptional front-line support at our shopping centre.

You will be the welcoming face of the shopping centre, delivering friendly and professional service to customers in-person and over the phone.

  • Deliver excellent customer service, resolving issues promptly and efficiently
  • Assist with wheelchair bookings, lost property, tenant queries, and public announcements
  • Maintain the Community Service Board and coordinate community bookings
  • Record and manage customer feedback, liaising with relevant teams
  • Collect and update tenant trading hours, contact details, insurance, and monthly sales
  • Support contractors and couriers on site, ensuring all protocols are followed
  • Raise purchase orders and manage admin-related tenant tasks
  • Liaise professionally with internal and external stakeholders
Requirements

Key Responsibilities:

  • Previous experience in a customer service or retail environment
  • Strong communication and interpersonal skills
  • Confidence using Microsoft Office tools
  • Excellent organisational and time management abilities
  • A proactive, team-oriented, and flexible attitude