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Sales and Service Leader

2 weeks ago

Waverley Municipal Council, Australia Williams Sonoma Full time
Company Overview

Williams Sonoma is a successful, fast-growing, data-driven company with an entrepreneurial vibe. We're pushing forward, redefining retail for the next generation.

Job Description

We're seeking a Senior Sales Associate (Sales & Service) to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position, offering 40 hours per fortnight with a fixed two-week rotating roster.

As a Senior Sales Associate (Sales & Service), known as a Keyholder, you will:

  • Create engaging experiences for customers by sharing your expertise on enhancing their homes.
  • Ensure store standards are met, including visual, replenishment, cleanliness, safety, and back-of-house requirements.
  • Provide operational support to the store management team by performing opening and closing routines, register functions, and back-office procedures.
  • Meet personal targets and supervise and coach the team to deliver world-class service and achieve team goals.
  • Utilise effective selling techniques and provide in-depth product knowledge.
  • Develop the sales skills of the team using training resources.
  • Foster a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

You'll be successful in this role if you:

  • Have retail sales experience, ideally in specialty retail, and/or homewares.
  • Have customer service experience.
  • Have experience in managing others or are looking to step into a leadership role.
  • Are passionate about homewares and design.
  • Enjoy selling and are driven to meet and exceed targets.
  • Succeed in a team environment but can also work independently and manage your own time.
  • Thrive in an entrepreneurial environment and constantly look for ways to upsell and cross-sell.
  • Engage with customers, discovering their story, style, and lifestyle to connect them to the right products.
  • Have effective communication, organisation, and leadership skills.