Customer Service Ambassador

3 weeks ago


East Mackay, Australia Oceania Ground Force Full time
About the Role

As a valued member of our team, you will be at the forefront of delivering exceptional customer experiences to airline travellers at Mackay Airport.

Key Responsibilities
  • Greet customers warmly and ensure a smooth check-in process
  • Verify travel documents and assign seats
  • Prepare and issue boarding passes and baggage reclaim vouchers
  • Assist with gate boarding procedures and marshal passengers as needed
What We Offer
  • Competitive pay rates above the Award
  • 11.5% Superannuation contributions
  • Shift penalties for early morning, evening, and overnight shifts
  • Additional pay for weekend work (time and a half on Saturdays, double time on Sundays)
  • Company-provided uniform
  • Comprehensive paid training and enrolment in a Cert III course
  • Fatigue management strategies
  • Rosters published two weeks in advance, offering flexibility for work/life balance
Requirements
  • High proficiency in spoken and written English
  • Proficient computer skills
  • Ability to work a rotating roster, including weekends and Public Holidays
  • Capacity to undertake shifts between 4-10 hours per day
  • Commitment to a minimum of 40 hours per fortnight

Oceania Ground Force values your professional growth and well-being, and we encourage applications from all qualified individuals who share our commitment to delivering exceptional customer experiences.



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