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Energy Efficiency Project Coordinator
2 weeks ago
Our team is seeking an experienced Energy Efficiency Support Specialist to provide expert support and guidance in the delivery of innovative energy efficiency projects.
The successful candidate will play a key role in supporting the expansion of the Nationwide House Energy Rating Scheme (Nat HERS), helping to improve the way we understand and model residential energy use.
- Provide front-line support via the helpdesk for Existing Homes Trials, assisting users with tools like Magicplan and Accu Rate Enterprise.
- Develop and maintain clear and user-friendly helpdesk articles and support documentation.
- Participate in scheduled drop-in sessions, offering real-time assistance to users facing technical or process-related challenges.
- Respond to household enquiries, helping participants better understand their energy rating results and trial involvement.
- Assist in planning and delivering events, such as environmental media showcases and researcher symposia, in collaboration with the events coordinator and broader team.
- Perform administrative tasks, including support for ethics applications, privacy statements, and grant submissions, and help craft public-facing communication pieces that share key research outcomes.
Key Responsibilities:
Job Description
The Energy Efficiency Support Specialist will work closely with our team to deliver innovative energy efficiency projects, providing expert support and guidance to users and stakeholders. This includes providing front-line support via the helpdesk, developing and maintaining helpdesk articles, and participating in drop-in sessions.
Requirements
- A relevant trade certificate, diploma, or bachelor's degree, or equivalent relevant work experience in residential energy efficiency.
- Strong verbal and written communication skills, and ability to deliver high-quality customer service.
- Proven skills in resolving technical issues and enquiries, and managing stakeholder expectations through collaborative approaches.
- Demonstrated administrative and project support experience, and ability to work collaboratively with diverse teams.
- Ability to prioritise tasks effectively while maintaining accurate records and adhering to compliance and service protocols.
- A desire to learn and build a career in the energy efficiency domain.
Benefits
We offer a range of benefits, including flexible work arrangements, comprehensive salary packaging, and access to professional development opportunities. Our dynamic and inclusive workplace culture values diversity and promotes equal employment opportunities.
Other Information
This is a full-time position based in Melbourne, VIC, however, we are open to considering part-time or flexible work arrangements. We also encourage applications from Aboriginal and Torres Strait Islander peoples.
