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Responsible Gambling Strategy Lead

1 week ago

Brisbane, Queensland, Australia Picklebet Full time
Picklebet

We are committed to providing a safe and sustainable gaming environment for our customers.

About the Company
  • We operate a responsible and transparent gaming platform that prioritizes player safety.
Job Description
  • Develop and implement effective fraud prevention and responsible gambling strategies.
Key Responsibilities
  • Lead a diverse team across multiple locations, including rostering, hiring, training & work allocation.
  • Develop and implement fraud detection strategies, write process and policy documentation, ensure accurate data & reporting.
  • Ensure regulatory compliance, own the process of any reporting obligations, and liaise with regulatory bodies.
  • Implement industry-leading practices to protect vulnerable players and promote safer gambling.
  • Serve as the primary point of contact for regulatory bodies, ensuring proper handling of customer complaints and compliance matters.
  • Oversee the development and enhancement of internally built RG tools, with the ability to recommend and integrate external solutions as required.
Requirements
  • Minimum 5 years of experience in fraud prevention or responsible gambling, with at least 2 years in a managerial role.
  • Strong understanding of fraud monitoring and responsible gambling frameworks within the wagering, financial services, or crypto sectors.
  • Experience managing remote teams and fostering collaboration across multiple locations.
  • Familiarity with fraud detection/verification tools and reporting platforms is advantageous.
  • Strong analytical, decision-making and problem-solving skills.
  • Excellent communication and stakeholder management abilities, particularly in a regulatory environment.
  • Strong understanding of payments, risk assessment, and compliance protocols.
  • Strategic mindset with the ability to balance commercial risk management and regulatory compliance.
  • Customer-first approach with a commitment to ensuring player safety.
  • Proficiency in developing reports, interpreting data, and driving continuous improvements.
Our Culture
  • We value collaboration, open communication, and shared problem-solving.
  • We prioritize player safety and offer a responsible gaming platform.
  • We believe in investing in our employees and providing opportunities for growth and development.