Gaming Attendant
4 weeks ago
Bankstown Sports Club is a leading registered club and a proud supporter of the local community. With a membership of 170,000 and employing over 580 staff, we offer a range of amenities and services to our members and guests.
Job SummaryWe are seeking a Gaming Attendant to join our team. As a Gaming Attendant, you will be responsible for providing an exceptional customer experience, maintaining a safe and clean environment, and enforcing our RSA and RCG policies.
Key Responsibilities- Provide patrons with an exceptional customer experience
- Maintain a safe, clean, and comfortable environment for members, guests, visitors, and employees
- Enforce and implement the Club RSA and RCG policy
- Courteous, welcoming, and informative manner when at work
- Communicate and liaise with team members, kitchen, and other areas of operation
- Follow hygienic food and beverage handling procedures
- Accurate, efficient, and effective operation of Keno terminals
- Ensure all guest and member complaints are dealt with promptly and effectively
- Cash handling duties when required
- Ensure the security of the Club's cash and physical assets
- Take and deliver orders promptly
- Assist with club activities and promotions
- Knowledge of the club's activities, functions, events, and promotions
- Identify and report to management any unsafe equipment, practice, or person of interest
- Maintain workplace hygiene, work health and safety, and security procedures
- RSA and RCG Competency Card, or willingness to obtain
- Flexible availability, including weekends and night shifts
- Right to work in Australia
- Able to work in a team
- Excellent interpersonal, communication, and problem-solving skills
- Excellent written and verbal communication
- Good organisation skills
- High level of literacy and numeracy skills
- Good personal presentation
- Ability to deal with unexpected situations
- Commitment to providing a high standard of customer service
At Bankstown Sports Club, we offer a supportive and modern team environment, built on teamwork, empowerment of others, and transparency. We provide opportunities for growth and development, and we acknowledge the hard work of our people with rewards and recognition.
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