OTR Tyre Product Specialist

7 days ago

Sydney Olympic Park, New South Wales, Australia Bridgestone Mining Solutions Full time

Bridgestone Mining Solutions Australia (BMSA) is a renowned leader in the tyre and mining services industry, recognised globally for its quality products, commitment to continuous improvement and innovative application of technology.

Our Off The Road (OTR) Tyres are designed specifically to meet customer requirements, leveraging our broad range of technical capabilities to create high-performance products that excel in various areas, including environmental, load and operating variables.

We offer a comprehensive suite of products and services, including iTrack tyre pressure and temperature monitoring, as well as wheel/rim supply and repair. Our mission: Serving Society with Superior Quality

To support this mission, we seek a Technical Product Support professional to work out of our Head Office in Sydney Olympic Park.

The Benefits:

  • Competitive salary and opportunities for career growth within the global Bridgestone business
  • A state-of-the-art office with free gym and end-of-journey amenities
  • Five extra days of leave per year after two years of employment
  • An additional five days of leave at each five-year employment milestone
  • Regular health checks and free flu shots
  • Discounts on Bridgestone Tyres
  • Additional benefits and staff discounts

The Role:

  • Promote Bridgestone OTR tyres, iTrack and BMSA-related products to existing and potential customers
  • Collaborate with colleagues to optimise OTR tyre selection and use of iTrack to meet customer needs
  • Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel
  • Troubleshoot technical and operational issues for customers and BMSA personnel
  • Identify new product and product improvement opportunities for OTR tyres or iTrack
  • Plan, organise, conduct and summarise field trials of new and current products, including tyres or iTrack
  • Support the Sales team in monitoring and maintaining tyre performance guarantees and product warranties
  • Develop and maintain a database to enhance market intelligence
  • Assist sales personnel in forecasting, planning and strategy for tyre and iTrack sales
  • Work with the iTrack technical support team on back-end support, rollouts and troubleshooting

About You - Essential:

  • At least two years of experience in technical support or a related field
  • Demonstrated ability to analyse problems, think critically and provide effective solutions
  • Proficiency in Microsoft Office programs, with advanced Excel skills
  • High-level data analysis and manipulation skills
  • Excellent communication (verbal/written) skills
  • Strong commitment to safety for yourself and others
  • Patience and flexibility for frequent travel
  • A valid driver's licence
  • Current work rights in Australia

About You - Preferred:

  • Tertiary qualifications in engineering or a similar field
  • Ability in computer programming and managing databases
  • Experience in the OTR tyre or mining industries

With a competitive salary estimated at AU$80,000 - AU$110,000 per annum, depending on experience, you will have the opportunity to develop your skills and advance your career in a dynamic and global organisation.

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