Customer Success Excellence Director

5 days ago


Sydney, New South Wales, Australia The Hustle Full time

About the Company

HubSpot is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.

We're building a company culture that empowers people to do their best work. We believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are.

Job Description

This role will entail overseeing and expanding our current customer success program in ANZ, while also shaping the vision, strategy, and roadmap for the future. You will hire, coach, and develop a team of Senior Customer Success Managers. In addition, you will work closely with Customer Success leadership, sales leadership, training, and recruiting teams to drive regional and global company initiatives and deliver overall business success.

Responsibilities

  • Oversee and expand our current customer success program in ANZ.
  • Hire, coach, and develop a team of Senior Customer Success Managers.
  • Work closely with Customer Success leadership, sales leadership, training, and recruiting teams.
  • Drive regional and global company initiatives and deliver overall business success.


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