Service Delivery Manager

5 days ago


Geelong, Victoria, Australia Forms Express Full time
Key Responsibilities
  • Data Entry: Accurately input customer orders, details, and project data into our systems.
  • Reporting: Generate and distribute regular and ad-hoc performance reports for the management team.
  • Invoicing: Prepare and process invoices for various services, ensuring timely delivery to clients.
  • Billing Details: Verify accuracy and maintain meticulous financial records.
  • Customer Job Management: Act as the primary contact for customer inquiries, requests, and follow-ups.
  • Ongoing Orders and Projects: Coordinate tasks to keep projects on schedule and clients informed.
  • Stock and Inventory Control: Track inventory levels, update records, and manage reordering requirements.
  • Cross-Functional Collaboration: Work with internal teams to anticipate supply needs and avoid shortages.
  • Change Requests: Coordinate changes in project scope by working closely with internal departments and communicating updates to customers.
  • Pricing and Quotations: Provide clients with accurate pricing estimates and quotations for services.


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