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Site Operations Manager

1 week ago

Sydney, New South Wales, Australia Downer Full time

About Downer

At Downer, we are dedicated to enabling our communities to thrive. As part of our Social Infrastructure and Citizen Services business unit, we deliver critical thinking, building, maintenance, and sustainment behind Australia and New Zealand's essential public assets, facilities, and community services.

We run hospitals, manage client data centres, take asset management risk, and are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Our purpose is to empower our communities, and every day, you will have the opportunity to directly impact and contribute positively to our future.

Your Role

We are seeking a dynamic Site Operations Manager to oversee operations at one of our most exciting and high-profile headquarters in North Sydney. As the face of our on-site team, you will dive into the fast-paced world of events management while also leading the day-to-day operations – whether it's the kitchen, facilities, or driving a vibrant, energetic team culture.

This role is more than just operations; you will be the critical link between our client's team and the wider Downer business, building exceptional relationships that will enhance the overall service experience. Your ability to connect with and understand the needs of the client is essential – you will work side by side with them to ensure every detail is met, all while embodying Downer's values and commitment to excellence.

Key Responsibilities

  • Plan, coordinate, and support the team in delivering key client functions and events to a high standard.
  • Work closely with the head chef to prepare and plan for functions as well as daily lunch menus, ensuring high-quality meals are delivered.
  • Manage, coordinate, and motivate a dynamic, high-performing team, including managing staff rosters and fostering a positive, engaging team culture.
  • Serve as Downer's main representative to the client, providing exceptional customer service and gathering client feedback to enhance service.
  • Maintain high service standards across all site operations, including catering, events, and facilities management.
  • Prepare monthly reports on site performance and costs, providing insights and transparency to both the client and Downer leadership.

What We're Looking For

We are looking for someone with:

  • Experience in event management, hospitality, or café/restaurant operations, with the ability to plan and execute functions at a high standard.
  • Leadership and team management skills, with a track record of building and motivating dynamic, high-performing teams.
  • Experience working with kitchen teams or chefs to coordinate daily menus and event catering, ensuring quality and efficiency.
  • Excellent communication and interpersonal skills with a demonstrated ability to build strong client relationships.
  • Organisational and multitasking skills, with experience managing day-to-day operations, including rostering and facilities management.
  • A commitment to maintaining high standards in service delivery, health and safety, and overall site performance.

Benefits

Working for Downer offers a range of benefits, including:

  • Training and development to support your career.
  • Internal career opportunities across the Downer Group business.
  • Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
  • An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice, and more.

About You

We are an inclusive employer and welcome applications from everyone. If you are passionate about what you do and motivated to succeed, then we encourage you to apply.