Training and Support Lead

5 days ago


Gold Coast, Queensland, Australia Snap-On Tools Full time

Job Description


As a Training and Support Lead, you will be responsible for developing and implementing training programs for our technical support team. You will also provide coaching and guidance to ensure that our team members have the skills and knowledge needed to provide excellent customer service.


About the Role



  • Develop training programs to enhance the skills of technical support representatives.
  • Collaborate with cross-functional teams to improve processes and procedures.
  • Track and analyze customer feedback to identify areas for improvement.
  • Lead by example and demonstrate excellent customer service skills.

Responsibilities



  • Develop and implement training programs.
  • Provide coaching and guidance to technical support representatives.
  • Analyze customer feedback and make recommendations for improvement.
  • Collaborate with cross-functional teams to improve processes and procedures.


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