Redress and Information Release Officer

4 weeks ago

Adelaide, South Australia Halcyon Knights Full time
About the Role

Halcyon Knights is partnering with a large state government department in Adelaide CBD to recruit a dedicated and detail-oriented Redress and Information Release Officer. This role is crucial in providing effective information release services, including managing requests under the National Redress Scheme (NRS), Freedom of Information (FOI), Information Privacy Principles, and other related legislation.

You will liaise with key stakeholders and ensure high-quality, timely responses to requests by identifying, retrieving, and coordinating documents across various sites within the agency. Your expertise will contribute to maintaining compliance with legislative requirements and promoting best practices for information release.

Key Responsibilities:

  • Efficiently process the department's responses to National Redress Scheme (NRS) applications, ensuring timely searches and provision of information within legislated guidelines.
  • Manage FOI and information release requests in accordance with the FOI Act and associated policies and legislation.
  • Maintain up-to-date knowledge of relevant legislation, case law, and policy to ensure compliance and high-quality responses.
  • Exercise sound judgment in coordinating, collating, and assessing requests, delivering accurate and timely responses to complex matters, briefings, submissions, and reports.
  • Provide expertise in reviewing and developing departmental policy to align with legislative requirements, ensuring policies and procedures for NRS, FOI, and information release are up to date.
  • Develop and maintain systems, procedures, and controls to ensure prompt responses to requests, offering guidance to stakeholders and promoting awareness of obligations under relevant legislation.
  • Build and sustain networks with internal and external stakeholders to enhance information release practices and maintain ongoing communication.
  • Provide cross-support within the Customer and Information Services Directorate as needed.
  • Monitor and review processes, applying your knowledge of operations and systems to drive continuous improvement and share best practices with stakeholders.

About You

You are an experienced professional with a background in information release, FOI management, or compliance within a government or complex organizational setting. Your ability to engage with diverse stakeholders and deliver high-quality, compliant services within strict deadlines will be key to your success in this role.

Requirements:

  • Demonstrated experience processing requests under the National Redress Scheme, FOI, or similar legislation.
  • Strong understanding of relevant legislation, case law, and policy.
  • Proven ability to manage complex and sensitive requests with a high level of accuracy and professionalism.
  • Ability to work autonomously and within a team, handling competing priorities effectively.
  • Must have a valid working with children check or willing to obtain one immediately.

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