Customer Service Representative
1 week ago
About Telstra Retail
Telstra is a leading Australian brand with a global presence, committed to building a connected future for everyone to thrive. Our purpose is to deliver the best experience and technology on the best network.
Role Overview
We are seeking a Retail Sales Consultant to join our team in a part-time capacity. As a key member of our team, you will be responsible for providing exceptional customer service and sales experience, empowering customers to transform their telecommunications experience.
Key Responsibilities
- Deliver outstanding customer service, ensuring customer satisfaction and loyalty
- Provide personalized solutions to customers based on their needs and preferences
- Meet and exceed sales targets and key performance indicators
- Develop a deep understanding of our products and services, staying up-to-date on the latest technology and innovations
- Work collaboratively with the team to achieve sales and customer service goals
What We Offer
We offer a range of benefits, including team performance-related commission, discounts on Telstra services, continuous training and development opportunities, and a supportive team environment.
Requirements
- Previous experience in a customer-facing role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced retail environment
- Drive to reach and exceed sales targets and KPIs
- Passion for delivering exceptional customer service
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