Hospital Switchboard Coordinator
1 month ago
About the Role
As a hospital switchboard operator, you will be responsible for providing exceptional customer service and responding to calls made to and from the NBH switchboard and emergency calls. The switchboard operates 24 hours a day, requiring candidates to work a 24hr rotating roster.
Key Responsibilities
Operating hospital switchboard; and DECT and/or smart phone systems
Answering incoming and outgoing calls
Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances
Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups
Performing routine clerical duties as required by the Manager
Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.
Requirements
Previous experience in the operation of contemporary switchboards and high-volume call environment
Demonstrated experience in responding to a range of customer enquiries and determining the appropriate response in a complex work environment
Exceptional communication and customer service skills
Experience in managing DECT and Smart Phone systems will be well regarded
Demonstrated ability to work autonomously and within a team
Ability to stay calm in high volume environment
Flexible to work rotating shifts - early/late shifts & weekend work.
Employee Benefits
Our OneHealthscope rewards program gives you access to a range of wellness benefits, discounted Healthscope services for you and your family, salary packaging and more as well as discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport
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