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Senior Enablement Consultant
2 months ago
We're seeking an experienced Senior Enablement Consultant to join our team at MYOB. As a key member of our Enablement team, you'll play a critical role in driving customer satisfaction and retention by providing Sales, Success, Support, and Services teams with the right knowledge, assets, and skills to maximise every customer interaction.
Key Responsibilities- Develop compelling enablement content and journeys that improve retention, embed learning, and accurately reflect training needs.
- Utilise Articulate Teams 360 suite to create engaging, on-brand learning content.
- Establish and maintain career pathways for Sales/Success/Support/Services team members to support career transition, promotions, and succession planning.
- Build, execute, and optimise Sales, Success, Support, and Services Certification process and Soft Skill curriculum.
- Deliver enablement materials in accordance with MYOB best-practice design, business, and customer requirements, and agreed schedules.
- Think creatively and identify new education concepts to optimise learning.
- Perform Training Needs Analysis (TNA) through to content build and publishing.
- Use performance data to identify knowledge or skill gaps across Sales, Success, Support, and Services teams.
- Mentor others and facilitate Train the Trainer sessions with colleagues to improve their training delivery technique, both in-person and remotely.
- Extensive experience building blended (online and facilitator-led) learning in a fast-paced, corporate setting.
- Experience in designing and facilitating improvement workshops.
- Proficiency in industry-standard learning development tools such as Adobe Creative Suite, Articulate 360, and Camtasia.
- Outstanding written and oral communication skills, with the ability to write effective copy, instructional text, and audio/video scripts.
- Experience writing education materials, preferably for consumer or software products.
- Experience with User-centred Design methodology.
- An appreciation of quality control and quality assurance measures applicable to the development of learning tools.
MYOB is a business management platform designed to unleash the potential of businesses across Australia and New Zealand. We're always on the hunt for those who bring a different perspective, diversity of thought, and the drive to make our culture even better. Take your career to a new dimension at MYOB.
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters. We offer a flexible work environment, financial assistance to set up your home, and a range of benefits to support your wellbeing and career development.
