Senior Retail Learning and Development Specialist
4 days ago
We are seeking a dynamic Senior Retail Learning and Development Specialist to join our team and play a pivotal role in shaping the skills and knowledge of our retail workforce. This senior-level position will design, implement, and oversee training programs that empower our employees to deliver exceptional customer service, drive sales, and maintain our company's reputation for excellence.
Key Responsibilities- Learning and Development: Collaborate with business leaders to identify challenges and address capability gaps through innovative learning solutions. Design, develop, and deliver a range of integrated learning interventions that drive customer centricity and improve soft skills.
- Facilitation & Partnerships: Facilitate high-quality training and work with external partners to enhance learning offerings. Partner with HR to improve leadership capabilities.
- Relationship Building: Develop strong relationships with key stakeholders to understand their needs and collaborate on best practices for learning and development.
At Inchcape, we offer a range of benefits that demonstrate our commitment to our employees' well-being and success. Some of these benefits include:
- A flexible work policy that supports a genuine work-life balance.
- Ongoing training and development opportunities to support your growth and career advancement.
- Career and development opportunities that provide a sense of purpose and direction.
- A supportive team environment that fosters a positive and inclusive culture.
- Additional days off, including an annual Wellbeing Leave Day and annual Volunteering Leave Day.
- Access to our employee benefits program, which includes company car rental and discounts on vehicle purchases.
To be successful in this role, you will need to possess:
- Experience in a similar role, preferably in the retail industry.
- A full driver's license.
- Facilitation experience across a wide range of learning platforms.
- Experience in e-learning course creation with Articulate360.
- Hands-on knowledge of authoring technologies, Intranet design tools, and multimedia applications.
- Demonstrated experience in creating and delivering learning programs, including instructional design.
- Experience in analysing business problems and working with key stakeholders to develop solutions.
- Relevant tertiary qualifications in Human Resources, Education, or a related discipline.
- A Certificate IV in Training and Assessment.
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