Personal Injury Lawyer Liaison
3 weeks ago
We are seeking a skilled Personal Injury Lawyer to join our team as a Client Liaison. In this pivotal role, you will be the first point of contact for new clients, providing exceptional client care and ensuring a seamless onboarding experience.
Key Responsibilities:
- Respond to new client enquiries and provide initial legal advice
- Assess viability of enquiries and determine next steps
- Onboard new clients, including execution of costs agreements and referral to relevant solicitors
- Identify cross-sell opportunities to maximise revenue per client
- Check in with clients to ensure high satisfaction levels
What We Offer:
- A dynamic and supportive team environment
- Opportunities for ongoing learning and growth
- Extra generous performance bonuses
- Life-friendly working hours and flexible work arrangements
- A culture that values excellence, integrity, team, diversity, entrepreneurship, and fun
Requirements:
- Admitted lawyer in NSW with 2+ years post-qualification experience in personal injury law
- Strong client-service centric skills and excellent communication abilities
- Proficiency in Microsoft Office and general tech savviness
- Passion for helping people and empathetic approach
- Proven ability to exercise good judgement and resolve problems expeditiously
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