Technical Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Description">

Transforming customer experiences is a core aspect of our mission. As a Support Analyst, you'll be part of a dynamic team that's passionate about making a positive impact in people's lives.

We're not your average customer service team. We collaborate with software developers, product managers, and other support specialists to deliver exceptional results for our customers.

At the heart of our approach lies creating innovative software that simplifies business processes and improves customer outcomes. Your role will play a critical part in ensuring our customers receive top-notch support and expertise.

You'll work with a diverse range of customers from various sectors, leveraging your knowledge of asset management and financial asset management principles to resolve complex technical issues.

Key responsibilities include:

  • Owning and resolving assigned issues and requests in a timely manner
  • Engaging with Product and SaaS resolver teams on issue diagnosis and root cause analysis
  • Understanding customer use cases, performing troubleshooting, and providing alternate solutions
  • Creating knowledge base articles to enhance first call resolution and self-service capabilities
  • Delivering exceptional customer experiences through every interaction

Desirable skills and experience include:

  • Comprehensive knowledge of infrastructure and asset management processes
  • Experience in local government, utilities, or asset-intensive industries
  • Financial asset management knowledge and experience with local government business systems

We value professionals who are customer-centric, self-organized, and excellent communicators. If you're passionate about delivering outstanding customer experiences and thrive in fast-paced environments, we'd love to hear from you.

A competitive remuneration package, flexible hours, and a supportive environment that fosters career growth and development await you.

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