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Hotel Cleanliness Director

2 weeks ago


Melbourne, Victoria, Australia The Great Southern Hotel Full time

As a Housekeeping Manager at The Great Southern Hotel Melbourne, you will be responsible for leading our housekeeping team in providing exceptional cleanliness and guest satisfaction. This is a dynamic role that requires strong leadership skills, effective communication, and a commitment to excellence.

You will oversee the daily operations of housekeeping, including scheduling, staff supervision, and inventory management. Your ability to maintain high standards of cleanliness and guest satisfaction will contribute to the overall success of our hotel.

Responsibilities:
  • Scheduling and staff supervision.
  • Maintaining inventory and ensuring compliance with labor laws.
  • Upholding cleanliness and guest satisfaction standards.
  • Effectively communicating with hotel departments.
  • Managing facility maintenance and compliance.
Requirements:
  • Prior experience in a similar role.
  • Excellent communication and interpersonal skills.
  • A commitment to delivering outstanding customer service.
  • Ability to handle guest complaints effectively.
  • Availability to work on a 7-day rotating roster.
  • Excellent grooming and presentation skills.
  • A warm and friendly personality.
  • Ability to enforce policies and procedures as per the Hotel Employment Guide.
  • Capacity to work under pressure with attention to detail.
  • Citizenship or residency allowing you to work in Australia.
Perks:
  • A supportive team environment.
  • Ongoing training opportunities.
  • A competitive hourly wage.
  • High occupancy rates and consistent shifts.
  • A short walk from Southern Cross Station.
  • A high chance to work for a different branch if relocated.