Customer Service Representative

2 weeks ago

Port Melbourne, Australia Rentokil Initial Full time
Job Overview

Rentokil Initial is a leading company with 36,000 colleagues across 66 countries. We offer a wide range of learning and development programs for colleagues to enhance their skills.

$55,000 - $65,000 per annum, depending on experience.

About the Role

We have an exciting opportunity available for a Customer Service Consultant in our team in Port Melbourne. The successful candidate will provide phone and email customer service, sales, and support as part of our Customer Service team reporting directly to the Customer Service Manager.

Key Responsibilities
  • Respond to inbound calls and email inquiries from Commercial and Residential customers
  • Proactively make outbound calls to our existing customers to promote our products and services
  • Resolve customer queries quickly and accurately
  • Schedule pest services for residential customers
  • Convert incoming inquiries into sales opportunities
  • Liaise with fellow colleagues
  • Meet calls and internal sales targets
  • Maintain databases by ensuring customer records and details are up to date while ensuring compliance
Requirements
  • Experience working in customer service or call center environments (essential)
  • This is an office-based role so you must be based in Port Melbourne
  • Previous experience in phone sales and converting inquiries into sales
  • Proficient with communicating verbally and electronically
  • Able to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to work in a team environment to support colleagues
  • Professional, reliable, and punctual
Perks and Benefits
  • Strong work-life balance culture
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses

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