Senior Technical Consultant
1 day ago
RecordPoint is a pioneering data and information lifecycle management SaaS product that empowers highly-regulated organizations to gain a competitive edge through safer, more secure, and better-managed data.
We're a disruptor in our industry, distinguished by our cutting-edge technology and innovation-first mindset. Our global customer base includes top-tier brands and government agencies, such as the City of New York, Westpac, National Australia Bank, Australian Prudential Regulation Authority, Security Benefit, Cupertino Electric, Australian Securities & Investments Commission, Transport for NSW, Ausgrid, Pacific Gas & Electric, and Delaware Life.
Our team is comprised of 100+ tech-driven professionals who foster a supportive, collaborative, and transparent environment, working collectively towards the singular goal of continuously improving.
While we offer a range of benefits, including flexible work arrangements, generous paid parental leave, 4 weeks annual leave, and Employee Share Options, the greatest benefit may be the team you join.
Scope of Role
A RecordPoint Senior Technical Consultant engages with customers and colleagues to enable the adoption of RecordPoint software products. You will be responsible for delivering RecordPoint solutions and services to ensure successful product implementations and migrations. You will be the advocate for technically forward solutions that drive value and outcomes for customers. Architecting and implementing solutions with simplicity and effectiveness in mind. You'll be solving complex problems, dealing with large-scale data sets, and working with one of the best teams in the industry.
Key Responsibilities
Client Engagement: Become a trusted advisor to clients, understanding their business goals through communication and problem-solving. Conduct consultations to gather and document client requirements. Help customers define technical requirements and solutions with RecordPoint. Understand customers' success criteria and ROI.
Solution Design: Align RecordPoint solution designs to meet client needs. Collaborate with development teams on enhancements or customizations. Ensure solutions are scalable, maintainable, and follow best practices. Contribute to tenders and RFx as needed.
Implementation, Migration and Integration: Design and manage data migration and integration with technical teams and vendors. Develop migration tools and scripts. Resolve technical issues quickly during implementation. Collaborate with cross-functional teams to achieve client outcomes. Support Project Managers in overcoming deployment challenges. Evaluate and reconcile information, distinguishing user requests from business requirements. Translate technical requirements into business outcomes.
Training and Documentation: Train customers and team members on using RecordPoint products. Create user guides and technical documentation as needed.
Communication and Project Management Drive multiple initiatives to completion simultaneously. Define concepts with users and ensure timely milestone completion with project managers. Collaborate with other technical consultants in the team. Participate in project planning and estimating. Provide task status/updates to the PM.
Requirements
5+ years of experience implementing SharePoint and ECM/EDRMS solutions. 3+ years experience working as a consultant in a client-facing environment. Experience in Azure, Office 365 Admin, Azure Active Directory. Experienced in the design, build, and deployment of Cloud solutions (PaaS and SaaS). Experience in migration clients from on-premise services to modern cloud solutions. Preferred: Experience in Records Management or Information Management. Preferred: Understanding of security principles and controls in cloud environments. Some of the technologies and patterns we work on: OpenShift, AKS, Podman, Docker, PowerBI, M365, C#, Python, PowerShell, Web/Swagger API.
Why RecordPoint
Fast-growth Australian-owned company. Flexible work environment and a strong focus on work-life harmony. Innovation is our way of life. Personal Development budget for all staff. Access to Employee Stock Ownership Plan. A brilliant graduate program that provides both mentoring and growth opportunities for all. Work on a product that makes a real social-good impact on the world. Global opportunities.
Learn More
By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint
How to Apply
Click the 'apply now' button to send us your CV. RecordPoint is an equal opportunities employer. We offer a fast-paced, dedicated, and enjoyable environment, working with some of the best people in the industry. If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers
No Recruiters Please
You will need to pass a police background check to be eligible for employment at RecordPoint.
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