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Desk Analyst
1 week ago
We are seeking an experienced Desk Analyst to join our team at Paxus - Technology + Digital Talent. As a key member of our service desk, you will provide first-level support and serve as the primary contact for ICT-related inquiries.
Job Description:
The ideal candidate will have experience in a service desk or IT support role, proficiency in ticketing tools such as ServiceNow, and familiarity with ITIL-based service management practices. Strong problem-solving and communication skills are essential for success in this position.
Responsibilities:
- Provide timely and accurate L1 & L2 support to clients.
- Resolve or escalate technical issues while maintaining excellent customer service.
- Utilize knowledge base articles to troubleshoot ICT problems.
- Manage service requests within an ITIL-based framework.
- Contribute to service desk enhancements by identifying performance issues.
Benefits:
- Diverse and inclusive work environment.
- Opportunities for professional growth and development.
- Collaborative team culture.
Paxus is committed to hiring talented individuals who share our passion for technology and digital innovation.
