Retail Operations Leader
7 days ago
About Us
Brandbank Group is a uniquely Australian retail group with a global vision, built on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, with the customer at the heart of everything we do.
We are committed to building a more confident, inclusive world for kids to grow up in, and we're hiring for people who want to play a part in that.
Job Description
As a Retail Operations Leader - Customer Experience Specialist, you will drive a customer-focused culture, creating a memorable and seamless experience with every interaction. You will embody the fun nature of our brand and create a welcoming and inclusive environment for all.
You will engage and empower your team through ongoing training, mentoring, and collaboration, converting customer interactions to sales by demonstrating your product knowledge.
You will work closely with State Leadership to build an effective and profitable store, motivating the team to meet sales targets and business key performance indicators.
You will also drive operational excellence, manage rosters, and prepare back-of-house administration.
Requirements
We are looking for a natural leader with a minimum of 2 years' experience working as a successful retail Store Manager. You must have demonstrated commercial acumen with the ability to exceed sales, wages, and shrinkage KPIs.
You should be able to retain technical product and ingredient knowledge and demonstrate your passion for our Allkinds No Gross Stuff approach.
A larger-than-life personality is required to confidently connect with customers' needs, and the ability to analyse and organise stock to maximise sales on the shop floor is essential.
Benefits
We offer a range of benefits to support your career growth and well-being:
- All Kinds Of Awesomeness For Our Team: Up to 40% off the Allkinds product range
- Generous discounts across all Brandbank Group brands
- Monthly & seasonal bonus potential
- Career Development - We're here to support your career goals
- Clear career pathway towards future leadership opportunities
- Opportunity to work for a uniquely Australian Retail Group with a global vision
- Employee Referral Program – be rewarded for referring great new people to our team
- Health and Wellness initiatives with access to Employee Assistance Program
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