Customer Service Expert
3 weeks ago
About RACQ Indooroopilly:
We are seeking a skilled Customer Service Expert to join our team in Queensland. As a key member of our team, you will be responsible for delivering exceptional customer service experiences for our members.
**Job Summary:**
This role is a Temp contract – ending 28/11/2025 and offers a competitive rate of pay at commencement is $33.40 (+ Super + Penalty Rates). You will work Mon - Fri 8:30 - 5pm and every second Saturday AM (Whole day off mid week following each Saturday worked).
**About the Role:**
The successful candidate will create tailored solutions across a range of assistance, insurance and banking products and services. This includes assisting members face-to-face and via phone with their queries and resolving any issues they may have.
You will be eager to learn, happy to deal with members and have a can-do attitude Strong written, verbal, and communication skills.
**Benefits:**
As a valued member of our team, you will receive a range of benefits including financial benefits and discounts on a range of banking, assistance and insurance products. You will also have access to flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
**Our Values:**
We value diversity and inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. We aim for our teams to be a true reflection of our communities.
**What We Offer:**
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030.
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