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A Career in Customer Success
2 weeks ago
Customer Success Professional
In a fast-paced ecommerce landscape, our company empowers partners with innovative tools to streamline operations, build trust, and drive sustainable growth. We're seeking a high-impact professional to manage and grow relationships with customers.
- Strategic Relationship Management: Build strong, trust-based relationships with key stakeholders, including power users, champions, and executive sponsors. Deliver proactive guidance, strategic business reviews, and success planning that align our platform's capabilities with customer goals.
- Expansion Revenue & Cross-Sell Execution: Own expansion revenue within your portfolio, including identifying, qualifying, and closing upsell and cross-sell opportunities. Lead commercial growth conversations in collaboration with Sales and Partnerships.
- Portfolio Performance Management: Manage key metrics, including Net Revenue Retention (NRR), Gross Retention, Health Scores, and Product Adoption. Analyse customer behavior and engagement trends to surface risks and opportunities early.
- Cross-Functional Collaboration: Drive consistent execution of success plans, risk mitigation tactics, and renewal readiness. Collaborate with the Partnerships and Marketing teams on co-branded success stories and go-to-market opportunities.
Requirements
- 3+ years in Customer Success, Account Management, or post-sales roles in a SaaS environment
- Demonstrated success driving expansion revenue and managing commercial conversations
- Strong consultative and communication skills, with the ability to guide strategic value conversations
- Proven ability to collaborate cross-functionally with Sales, Product, Partnerships, and Marketing
Benefits
This role offers direct impact on growth and expansion within a scaling company. You'll work in a collaborative, fast-paced environment with cross-functional exposure. Our company believes in making things simpler for our customers and for each other.
