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Client Services Coordinator
2 months ago
At mecwacare, we are seeking a skilled Rostering Expert to join our Client Services team in our Home Care Services department. This is a fast-paced, phone-based role that is integral for rostering Direct Care Workers and nurses to provide aged care and nursing services in clients' homes and the community.
About the Role
As a Rostering Expert, you will be responsible for juggling priorities, including liaising with case managers, clients, and field staff, as well as maintaining timely and accurate record keeping. You will also be required to have a proactive attitude and ability to multitask between phones, emails, and rostering.
What You Bring
* Rostering and scheduling experience in an aged and disability service environment
* Proactive attitude and ability to multitask between phones, emails, and rostering
* Demonstrated experience in a client-focused position with a commitment to providing superior customer service to our clients and staff
* A logical mind with an ability to see the bigger picture - rostering is a puzzle waiting to be solved
* Strong administrative and organisational skills with a high level of attention to detail
* Strong IT skills, including Microsoft Office suite
* Knowledge of Carelink +
* Knowledge of CHSP, HACC guidelines, and My Aged Care Portal
What We Offer
* Training and Development opportunities
* Not-for-profit Salary Packaging and Meals Card
* Career Progression Opportunities
* Board Scholarships and Employee Awards
* Employee Assistance Program
Join Our Team
At mecwacare, we are committed to providing high-quality care and services to our clients. If you are a motivated and experienced Rostering Expert, we encourage you to apply for this exciting opportunity.
